How does the 14 Day Free Trial Work?
If you cancel a subscription within 14 days, we will not charge you anything. Once the 14 day trial is over, you will be billed in advance for the coming monthly or annual period and then on a recurring basis till cancellation. We only allow one trial.
Is there a Sign up Fee?
We charge no one-off setup fees. We bill at the beginning of each period and, if you cancel, you'll have access to the end of your current pre-paid billing period. We don't provide refunds, so if in doubt please choose the billing period that suits you best.
Can I change my Price Plan?
You can upgrade from a Monthly to an Annual plan at any time and benefit from the discount. You can downgrade your membership at any time, which will take effect at the end of the current billing period. If you switch, we don't refund pro-rata on Annual plans because these are heavily discounted versus the Monthly option.
Are there limits on Usage?
There are no limits on usage at all. Except for scheduled maintenance periods, we aim to give you access to your data everywhere and all the time. Site speed is somewhat affected between 1am and 5am due to our computation processes, but the site is still accessible.
What types of Payment are Acceptable?
We can currently only accept Visa and Mastercard payments which are processed by Paypal. Unfortunately we can't accept phone or cheque payments at the moment. You can read more about payment security here
What browsers do you support?
We currently support Internet Explorer 8+, Firefox 3 and higher, Safari 4+, and Chrome 4+. The application works well in some earlier versions of those browsers but we can't promise support in all cases. We are specifically not supporting IE6 and are phasing out support for IE7 in line with most web vendors. We recommend a computer with at least 2GB RAM for the best performance.