REG - Banco Santander S.A. - Unauthorized access to 3rd party-hosted database

Banco Santander SAAnnouncement

14/05/2024 11:45

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RNS Number : 3767O  Banco Santander S.A.  14 May 2024

 

Statement

 

Madrid, 14 May 2024 - We recently became aware of an unauthorized access to a
Santander database hosted by a third-party provider. We immediately
implemented measures to contain the incident, including blocking the
compromised access to the database and establishing additional fraud
prevention controls to protect affected customers.

 

Following an investigation, we have now confirmed that certain information
relating to customers of Santander Chile, Spain and Uruguay, as well as all
current and some former Santander employees of the group had been accessed.
Customer data in all other Santander markets and businesses are not affected.

 

No transactional data, nor any credentials that would allow transactions to
take place on accounts are contained in the database, including online banking
details and passwords. The bank's operations and systems are not affected, so
customers can continue to transact securely.

 

We apologise for the concern this will understandably cause and are
proactively contacting affected customers and employees directly. We have also
notified regulators and law enforcement and will continue to work closely with
them.

Important information

 

Non-IFRS and alternative performance measures

 

This document contains financial information prepared according to
International Financial Reporting Standards (IFRS) and taken from our
consolidated financial statements, as well as alternative performance measures
(APMs) as defined in the Guidelines on Alternative Performance Measures issued
by the European Securities and Markets Authority (ESMA) on 5 October 2015, and
other non-IFRS measures. The APMs and non-IFRS measures were calculated with
information from Grupo Santander; however, they are neither defined or
detailed in the applicable financial reporting framework nor audited or
reviewed by our auditors. We use these APMs and non-IFRS measures when
planning, monitoring and evaluating our performance. We consider them to be
useful metrics for our management and investors to compare operating
performance between periods. APMs we use are presented unless otherwise
specified on a constant FX basis, which is computed by adjusting comparative
period reported data for the effects of foreign currency translation
differences, which distort period-on-period comparisons. Nonetheless, the APMs
and non-IFRS measures are supplemental information; their purpose is not to
substitute IFRS measures. Furthermore, companies in our industry and others
may calculate or use APMs and non-IFRS measures differently, thus making them
less useful for comparison purposes. APMs using ESG labels have not been
calculated in accordance with the Taxonomy Regulation or with the indicators
for principal adverse impact in SFDR. For further details on APMs and Non-IFRS
Measures, including their definition or a reconciliation between any
applicable management indicators and the financial data presented in the
consolidated financial statements prepared under IFRS, please see the 2023
Annual Report on Form 20-F filed with the U.S. Securities and Exchange
Commission (the SEC) on 21 February 2024
(https://www.santander.com/content/dam/santander-com/en/documentos/informacion-sobre-resultados-semestrales-y-anuales-suministrada-a-la-sec/2024/sec-2023-annual-20-f-2023-en.pdf
(https://www.santander.com/content/dam/santander-com/en/documentos/informacion-sobre-resultados-semestrales-y-anuales-suministrada-a-la-sec/2024/sec-2023-annual-20-f-2023-en.pdf)
), as well as the section "Alternative performance measures" of  Banco
Santander, S.A. (Santander) Q1 2024 Financial Report, published on 30 April
2024
(https://www.santander.com/en/shareholders-and-investors/financial-and-economic-information#quarterly-results
(https://www.santander.com/en/shareholders-and-investors/financial-and-economic-information#quarterly-results)
). Underlying measures, which are included in this document, are non-IFRS
measures.

 

The businesses included in each of our geographic segments and the accounting
principles under which their results are presented here may differ from the
businesses included and local applicable accounting principles of our public
subsidiaries in such geographies. Accordingly, the results of operations and
trends shown for our geographic segments may differ materially from those of
such subsidiaries.

 

Forward-looking statements

 

Santander hereby warns that this document contains "forward-looking
statements" as per the meaning of the U.S. Private Securities Litigation
Reform Act of 1995. Such statements can be understood through words and
expressions like "expect", "project", "anticipate", "should", "intend",
"probability", "risk", "VaR", "RoRAC", "RoRWA", "TNAV", "target", "goal",
"objective", "estimate", "future", "commitment", "commit", "focus", "pledge"
and similar expressions. They include (but are not limited to) statements on
future business development, shareholder remuneration policy and NFI.

 

While these forward-looking statements represent our judgement and future
expectations concerning our business developments and results may differ
materially from those anticipated, expected, projected or assumed in
forward-looking statements.

In particular, forward looking statements are based on current expectations
and future estimates about Santander's and third-parties' operations and
businesses and address matters that are uncertain to varying degrees and may
change, including, but not limited to (a) expectations, targets, objectives,
strategies and goals relating to environmental, social, safety and governance
performance, including expectations regarding future execution of Santander's
and third-parties' (including governments and other public actors) energy and
climate strategies, and the underlying assumptions and estimated impacts on
Santander's and third-parties' businesses related thereto; (b) Santander's and
third-parties' approach, plans and expectations in relation to carbon use and
targeted reductions of emissions, which may be affected by conflicting
interests such as energy security; (c) changes in operations or investments
under existing or future environmental laws and regulations; (d) changes in
rules and regulations, regulatory requirements and internal policies,
including those related to climate-related initiatives; (e) our own decisions
and actions including those affecting or changing our practices, operations,
priorities, strategies, policies or procedures; and (f) the uncertainty over
the scope of actions that may be required by us, governments and others to
achieve goals relating to climate, environmental and social matters, as well
as the evolving nature of underlying science and industry and governmental
standards and regulations.

 

In addition, the important factors described in this document and other risk
factors, uncertainties or contingencies detailed in our most recent Form 20-F
and subsequent 6-Ks filed with, or furnished to, the SEC, as well as other
unknown or unpredictable factors, could affect our future development and
results and could lead to outcomes materially different from what our
forward-looking statements anticipate, expect, project or assume.

 

Forward-looking statements are therefore aspirational, should be regarded as
indicative, preliminary and for illustrative purposes only, speak only as of
the date of this document, are informed by the knowledge, information and
views available on such date and are subject to change without notice.
Santander is not required to update or revise any forward-looking statements,
regardless of new information, future events or otherwise, except as required
by applicable law. Santander does not accept any liability in connection with
forward-looking statements except where such liability cannot be limited under
overriding provisions of applicable law.

 

Not a securities offer

 

This document and the information it contains does not constitute an offer to
sell nor the solicitation of an offer to buy any securities.

 

Past performance does not indicate future outcomes

 

Statements about historical performance or growth rates must not be construed
as suggesting that future performance, share price or results (including
earnings per share) will necessarily be the same or higher than in a previous
period. Nothing in this document should be taken as a profit and loss
forecast.

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